EMMARY BEARS – Terms & Conditions
1. ORDERING and PAYMENT
Please Note that all orders must be pre-paid.
We do not send out orders without payment and do not offer ‘sale or return’
On-line – visit emmarybears.com and use our online catalogue to add items to your shopping cart. Complete your purchase at the checkout where you will be asked for details to enable us to complete your
order. On-line payment can be made using Paypal, which provides a secure
payment site where payment is accepted using Visa, Mastercard, Delta, Solo and Switch. An
email will be sent to confirm your order.
By Telephone – You can phone through your order on 01208 872251. If we are not available then leave your name and number on the answer machine and
we will get back to you. Please do not leave any credit card information on the answer machine. We
accept all major credit cards including Switch and Delta.
By Fax – 01208 872251
– available all day every day.
Direct – we attend all the major Bear Fairs around the country, please phone with details of your order
which can be collected at a Bear Fair (Bear Fair venues can be viewed on the ‘Out and About’ page).
By Post – please write your name, address, postcode, phone number and include the full description of the
item(s) and quantity you require. If you are paying by credit card please include
your card number, expiry date and the 3 digit security code on the back of the card above the signature strip. If paying by Maestro/Switch please include the issue number. Cheques
should be made payable to EMMARY BEARS and must be dated, signed and have your
card details included on the back of the cheque. Please post your order to EMMARY BEARS ‘Ridgeway’, Bodmin
Hill, Lostwithiel, Cornwall, PL22 0AJ.
E-mail – if you prefer to e-mail your order to me please do not include any credit card information on the
e-mail!!!! If you use this method please indicate on the e-mail when and how
you intend to pay, i.e. by sending a cheque, phoning with credit card details or collecting at a Bear Fair. My e-mail address is mary.saundry@btinternet.com
2. POST and PACKING- within the UK
Delivery Charges (excluding fillers which are charged at cost)
Up to £49.99
- £3.00
From £50.00 to £99.99 - £4.50
Orders over £100 are post free
Delivery Charges for filler (steel shot, glass beads, plastic pellets,
polyester filler)
Please contact us for a price
for sending out fillers within the UK which are charged at cost – this is in addition to the normal delivery charges
if you are ordering items other than filler.
3. EXPORT ORDERS (overseas shipping)
We are happy to export overseas
to all destinations. Delivery will be charged at the rates listed on the postage
rates table held on the page Postage Rates. All overseas parcles will be sent using International Signed For
and additional insurance will be required for packages with a value of over £30.00.
Select the relevant country and our shopping cart will calculate the postage.
Please note that overseas orders which include cotter pin joints over 10mm may incur an additional postage charge due
to the weight of these items.
Please contact us for a price prior to placing an order if the country you require the order delivered too is
not included on our shopping cart.
We do not include filler in kits that
are sent overseas due to the weight involved.
4. TERMS & CONDITIONS
Pricing – we aim to keep our prices as low as possible for our customers. We are continually introducing new items to our range and we reserve the right to alter prices and specifications
without prior notice.
Deliveries – we aim to post out all orders received by 3.00pm on the same day or at the latest
within 48 hours of receipt, however this cannot be guaranteed. If an item is
out of stock and new deliveries are not expected with seven working days we will contact you with details of the expected
delivery date. The shopping cart system will not let you order goods that are not in stock.
Damaged or missing items – please contact us with 48 hours if any items delivered are damaged or
if an order is incomplete. If a parcel is not delivered within 7 days of the
order being placed please report this to us.
Description of goods – we aim to provide a clear and accurate description of the goods offered for
sale. If you require additional information on a product please contact me. All goods are photographed by us and the colour representation is as accurate as we
can make it. Please note that we cannot accept responsibility for variations
in colour representation on different monitors, if your monitor colour does not match the description then please assume the
description is more accurate.
Safety - Emmary Bears provides an extensive range of goods which are designed for use in the making of
Collectors Bears which are not suitable for children under the age of 14. It
is the responsibility of the customer to ensure that their Bears comply with current requirements. The British Toy Makers Guild is able to provide further information www.toymakersguild.co.uk they also publish A Guide to Toy Safety: (Under the EU Toy Safety Regulations) £3.00 which is very useful. Alternatively contact your local
Trading Standards Office for advice and help.
VAT – Emmary Bears is not currently registered for VAT. Overseas
orders may be subject to import and local taxes which are the customer’s responsibility.
Credit Card Security – when ordering on-line all credit card transactions are dealt with via Paypal,
which is a secure on line payment method. You do not need to have a Paypal account to pay just follow the instructions
on screen - you can be confident that this method of payment is completely secure.
When placing an order
over the phone we do not retain any credit card information on customers once payment has been processed.
Privacy Policy – Emmary Bears does not disclose buyers information to any third parties
Technical Support - If you experience any problems
using this site please contact us on
mary.saundry@btinternet.com
